BKWG / Oferty pracy

 


Oferty pracy

 

CUSTOMER SERVICE EXECUTIVE - Kraków

 

Exciting, demanding, rewarding…

… three words that sum up the working day at Serco

 

 

Step into the adventure and join Our German/French/Italian  Team as:

CUSTOMER SERVICE EXECUTIVE

Ref. no.: CSE/BK/072014

Place of work: Kraków

 

 

 

Send your application in English to:

applyjob.serco@serco.com

For more information visit us: www.sercopoland.com

Facebook: Kariera w Serco

 

 

 

 

Main responsibilities:

·         Provide support to clients in travel industry sector (via telephone, e-mail, chat)

·         Adequate understanding, interpreting and managing incoming enquiries

·         Provide active support to customers before and after booking

·         Delivering the highest quality customer service

·         Ability to be both proactive and reactive based on the individual situation

·         Working with colleagues to ensure Clients expectations are meet

Candidate profile:

·         Excellent written and oral skills in German/French/Italian

·         Good command of the English language

·         Excellent customer care and proactive attitude

·         Result oriented approach

·         Attention to details

·         Being a team player

·         Previous call center, travel industry or/and hospitality experience - as an asset

 

Benefits:

·         Competitive salary (plus extra bonuses)

·         Attractive benefits package

·         Full-paid appropriate training

·         Private medical care for you and for your family (including dental care after upgrading package)

·         Employee Referral Award Program  

·         Great development opportunities in an international, fast – paced company

·         A multicultural, great working environment

·         Fast recruitment process taking 2-3 weeks, with a ‘remote’ application systems

 


 

Please, include the reference number and the following clause: I hereby give consent for my personal data included in my offer to be processed by Serco European Services Sp. z o.o. for the purposes of recruitment process, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)


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Kontakt

Biuro Karier
dr Paulina Szmielińska-Pietraszek
tel.: + 48 59 84 05 937
biurokarier@apsl.edu.pl
sektor.BR@apsl.edu.pl